Updates for previous posts

Chinavasion

From my previous blog posts, I told you that I have returned a defective item to them. Thru email they informed that they will tell me once they received the item and once the replacement is ready to be shipped. After a month or so of not hearing anything from them, I e-mailed them inquiring if they have received the item and if they could now send the replacement. They responded back by asking if I have returned the item’s accessories as well. I confirmed that I have sent the accessories as well. They said that since a similar item is no longer available, replacement is not possible and they will instead give me store credits equivalent to the price of the item:

Bad points: if I have not followed-up with them, they would not give me an update on the return/replacement status
Good points: they were quick to provide the store credits

Cebu Pacific Air

Last time that I boarded a flight of Cebu Pacific air from Manila to Bangkok, I told you that I had a “problem” with the inflight meal that I have pre-ordered. So to my flight back to Manila last April 5, 2013, I made sure that there is note that I have inflight meal (I pre-ordered again)in my itinerary receipt. There were no problems with the delivery of my inflight. Although I have observed that a couple of foreigners were asking why they do not have meals. The flight attendant politely informed them that the meals were pre-ordered. One of the foreigners insisted that he clicked the option to order inflight meals. Although it seems that there is no note indicated in their itinerary receipt. After a few minutes of discussion, the foreigner finally gave up and told the attendant that its OK since he doesn’t feel like eating anymore.

Bad points: I feel greatly offended when they ask for my boarding pass for confirmation (after they asked for my name and if I ordered food) while with other passengers they just confirm the passenger’s name and/or if they have ordered inflight meals. Was it because the seat beside me is unoccupied and they are thinking I moved seats just to get the food?

Good points: nothing that I can think of

Chinavasion update 2

As I want to be completely fair with Chinavasion, they have now contacted me on how I can return the item and have their own technician check on it.
I am just not sure if they would have answered a quickly if there was no paypal dispute 😁

For a background on this story please check my post last Oct. 23 with title: Chinavasion feedback.

Chinavasion feedback

I have bought an item on this website http://www.chinavasion.com/. They boast of good after-sales service, a one-year warranty and 30 months warranty in the batteries of the electronic devices. I received the item last week ( shipping time is good). Unfortunately, I was able to use the item "extensively" only this weekend so when I tried to charge it, it indicates it is charging, but after 3 hrs it still the same not a single milimeter added to the charge. So I decided to raise a ticket on the website regarding this, if they could have it repaired, replaced or return my money. And below is the response I got:
Dear Xxxxx,

Thanks for your email.

1pc CVVB-4409 1764889
Does it indicate charging?
Please try to turn on while it is connected to the power.
Please check the USB cable with multimeter or with professional.

We are waiting for your reply.
(other info withheld)


I am disturbed by this email. So they are actually advising me to have it checked by a professional? I have to pay another professional to have it checked? Shouldn't it be them who should check if they indeed sent defective item? Then what happens when the professional I hire decides that the only way he could check is to open the item? Then Chinavision will say that the warranty is now void because someone tampered with the item?
I raised a dispute on Paypal regarding this and I will keep you posted on what is the result.